Returns / Exchanges
Below is our return/exchange policy. We have made effort to state this information as clearly and concisely as possible. However, if you have any questions or concerns please feel free to call us at 1-651-300-4884. You may also contact us by clicking
here.
RETURNS / EXCHANGES
We ask that all returns/exchanges are made within 60 days. Please include with your return a brief note as to the reason for the return and if you would like to exchange it for something else, or if you would just like to receive credit. Please be sure to include your order number, return address and phone number (so we can call for a credit card number if necessary). PLEASE DON'T PUT YOUR NUMBER IN THE BOX FOR SECURITY REASONS.
Send your package via UPS ground, USPS first class or Priority Mail (with tracking number) to us at the following address:
AdopTee, LLC
20116 Farnham Ave N
Forest Lake, MN 55025
CREDIT
Please allow 10 days from the time we receive your package for your return/exchange to be processed and for your account to be credited or for your new item to be shipped.
DAMAGED ITEMS
If for some reason your merchandise arrives damaged, we will do everything we can to get you a replacement as fast as possible. We do ask that you call us at 1-651-300-4884
so we can instruct you on how to document the damage, so we can in turn work with our shipper to remedy the situation.
PLEASE NOTE: You are responsible for the return shipping charges, unless we agree that the original shipment was shipped to you upon error on our part or arrives damaged. In that case, we will take care of the shipping costs to get the new/correct item to you and will also send a call tag to ship the wrong/damaged item back to us!